Refund and Return Policy
Refund and Return Policy – Velnesma Health
At Velnesma Health, customer satisfaction is important to us.
Returns
We accept returns only for:
- Damaged products
- Defective items
- Wrong product received
To request a return, contact us within 48 hours of delivery with photos and order details.
Non-Returnable Items
Due to hygiene and personal care standards, the following items are non-returnable unless damaged or defective:
- Skincare products
- Haircare products
- Wellness items
- Fitness accessories
- Pain relief products
Refunds
Approved refunds will be processed within 5–10 business days to the original payment method.
Cancellation Policy
Orders can only be canceled before they are shipped.
Contact Us
For refund or return requests:
Email: velnesmahealth@gmail.com